Signature Equipment Maintenance

We service all of the equipment we manufacture or distribute. We also provide extended warranties as well as on-site and factory-based service programs to help our customers control their costs. There are three levels of maintenance contract available:

Extended Warranty and Maintenance Contracts

Standard:
Includes all parts and labor to correct any malfunctioning parts or components. Service is performed at our facilities. Equipment received by us shall be repaired and shipped back as soon as possible, normally within five (5) business days. The customer is responsible for shipping costs to us, using the courier of their choice. We pay for shipping costs to return the machine to the customer.

Standard Plus:
Includes all parts and labor to correct any malfunctioning parts or components. Service is performed at our facilities. Equipment received by us shall be repaired and shipped back as quickly as possible. The customer is responsible for shipping costs to us, using the courier of their choice. We pay for shipping costs to return the machine to the customer.

If the equipment cannot be repaired and returned within two (2) business days, loaner equipment will be sent until the customer receives the original equipment.

On-Site Service:
Includes annual, scheduled preventive maintenance during the period of the contract to repair or replace any worn parts/components. This program also includes repair associated with any unexpected equipment failure. All parts, labor and travel are included. When requested, we will make reasonable efforts to respond to special requests for service within 48 hours.

While we support customers who do not participate in our service program, we do give scheduling priority to those covered by warranty or service contract.